HM King Charles III visiting the exhibition 'Russia, Royalty & the Romanovs, with Martin Clayton (curator, left) and Dr Ron Philo (centre), co-author of the catalogue.

Royal Collection Trust

We’re a charity caring for the Royal Collection and looking after visitors to the royal palaces. The income from your ticket contributes to the care and conservation of the Royal Collection.

Contact the Ticket Sales and Information Office team

      Queen Elizabeth II: Her Life in Style

      This exhibition is held at The King’s Gallery, and a separate ticket is required if you would like to visit the State Rooms, Buckingham Palace as well. 

      We do not hold back tickets for on the day walk-ups and do not operate a waiting list for sold out dates. Please select an alternative date if your preferred date is no longer available.

      Read our frequently asked questions about tickets and visiting Queen Elizabeth II: Her Life in Style.

      Exchanges and refund requests

      All tickets purchased from Royal Collection Trust are non-refundable, however exchanges are considered in certain circumstances.

      All exchange requests must be made by calling the Ticket Sales and Information Office on +44 (0)303 123 7300 and will incur a £2.00 exchange fee.

      Regrettably we cannot process exchanges via our contact us form, via email, or once the visit date and time has passed.

      Enquiries about your visit

      Please ensure you check the practical information pages via the links below before contacting us:

      1-Year Pass  

      Complimentary readmission with the 1-Year Pass is subject to availability.

      We strongly advise that repeat visits with the 1-Year Pass are booked in advance. This can be done by telephoning the Ticket Sales and Information Office on +44 (0)303 123 7300. Please note that a transaction fee of £2.00 is payable on all telephone bookings.

      Pre-booked tickets will not be posted to you but can be collected from the ticket counter on the day of your visit on production of your signed and stamped 1-Year Pass and proof of signature.

      Read further information about the 1-Year Pass and how to visit using your 1-Year Pass.

      Tickets Purchased from Third Parties

      If you have purchased tickets through a third party, you are guaranteed entry if your voucher states a date and time of arrival. We cannot guarantee entry if you do not arrive at this time. 

      If you have purchased your ticket from a third party and wish to make changes to your booking, please contact the third party directly. We are only able to assist with bookings made directly with Royal Collection Trust.

      Tickets purchased via third parties are not valid for the 1-Year Pass. 

      Visiting with the London Pass

      If you have a London Pass you are not able to book an entry time in advance. Please present your London Pass on arrival to gain entry at the next available time slot. 

      Contact us by telephone

      Monday to Sunday 09:00 - 17:00 

      • Buckingham Palace T. +44 (0)303 123 7300
      • Windsor Castle T. +44 (0)303 123 7304
      • Palace of Holyroodhouse T. +44 (0)303 123 7306

      Contact us by web form

      Write to us by post

      Ticket Sales and Information Office
      Royal Collection Trust
      London
      SW1A 1AA
       

      We are currently experiencing a high volume of enquiries. We will endeavour to respond as soon as possible. Thank you for your patience.

      Quick Links

      Official Royal Residences

      Royal Collection Trust is a charity caring for the Royal Collection, one of the world’s great art collections. Income from your visit helps us to conserve and share the Collection so that it can be enjoyed by everyone, wherever they are.