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Practical Information

Warden with visitors to The Queen's Gallery, Buckingham Palace

Warden with visitors to The Queen's Gallery, Buckingham Palace ©

Covid-19 Information

We have introduced timed tickets to manage the number of visitors inside The Queen’s Gallery. By reducing capacity, we are making sure that everyone can enjoy their visit while maintaining social distancing and staying safe. For guaranteed entry while capacity is reduced, please book your ticket in advance ahead of your planned visit.

The safety and wellbeing of our visitors and staff are our priority. To allow everyone to enjoy their visit while maintaining social distancing we are operating with reduced visitor capacity. A one-way route is in place to support these measures. Some very small parts of the exhibition, where social distancing is impossible, are closed, as well as the Millar Learning Room. We hope to return these areas to use when safe to do so.

You’ll need to wear a face covering when enjoying all indoor spaces during your visit (unless exempt).

Read more about changes to your visit and our measures to keep everyone safe on our Welcome Back page.

Visitor Information

You can visit The Queen’s Gallery, Buckingham Palace at your leisure using the complimentary multimedia guide, which lasts approximately 1 hour.

Security and Luggage

Security screening

On arrival, you and your belongings will be subject to airport-style security checks. Try to bring as little as possible with you as it will help you to get through security screening more quickly.

Just the same as if you were at an airport, please remove all metal objects from your pockets before going through the security arch and pack cameras, phones, keys and wallets in your bag before placing the bag through the security scanner.

You may carry handbags and use pacemakers, hearing aids and other electrical or electronic equipment needed for health reasons. Please approach a Warden if you have any concerns or require assistance.

Restricted items

Some items, such as large items of baggage, backpacks, pen-knives and scissors may not be brought into the Gallery at all. Download the list of prohibited items below and check before you visit.

Unfortunately due to social distancing the cloakroom is currently closed. Only small bags that can be held by your side are welcome in the Gallery. We cannot accommodate large bags or rucksacks at this time.

Prohibited items

Smoking, including e-cigarettes is not permitted.

As the Gallery is part of a working royal palace, security and opening arrangements may be subject to change at short notice. Check closure details

Photography, filming & mobile phones

Photography and filming for non-commercial purposes are welcomed at the Gallery. We love seeing your photos on Twitter and Instagram – tag us with your best shots!
Applications for commercial filming should be submitted through this application form.

In consideration of other visitors, mobile phones must be switched off inside the Gallery.

Multimedia Guide

Enhance your experience at the Gallery with our free multimedia guide, available in English, including commentary from our experts and special insights into the exhibition. We clean our multimedia guides and headphones twice before you use them – once before distribution, and again on return. You are welcome to use your own standard wired headphones if you prefer.

 

Exhibition catalogue

If you’d rather not use one of our free multimedia guides or are looking for a book to accompany your visit and take home to enjoy, please consider purchasing the accompanying exhibition catalogue which is sold online as a part of your ticket purchase to pick up on the day of your visit. The catalogue is also available from admissions areas and shops on arrival. Every purchase helps support the charitable aims of Royal Collection Trust.

Refreshments

Eating and drinking are not permitted inside The Queen's Gallery, except for bottled water. You will be asked to place drinks and food in closed bags before being admitted. Food and drink are not available for purchase at the Gallery, but there are many cafes and restaurants in the local area.

Visiting with children

Pushchairs can be taken into the Gallery except at very busy times, when they will need to be left in a designated area at your own risk. In those circumstances baby carriers and hip seats can be borrowed free of charge, subject to availability, and will be sanitised between uses.

Breastfeeding is welcome anywhere within the Gallery.

Toilets and baby-care facilities are located in the Gallery. Capacities are being managed with an enhanced cleaning regime in operation.

Toilets

Toilets and baby-care facilities are available. Capacities are being managed with an enhanced cleaning regime in operation.

1-Year Pass

At the end of your visit, don’t forget to ask a Warden to stamp your ticket to convert it into a 1-Year Pass. You can enjoy free re-admission for a year by asking us to treat your ticket purchase as a donation. Terms and conditions apply.

Shopping During Your Visit

Is The Queen’s Gallery shop open?
Yes – The Queen’s Gallery shop is open

Can I buy Royal Collection gifts online?
Yes, you can browse and purchase our products on www.royalcollectionshop.co.uk.

Will there be any changes to the shopping experience? 
Yes, the shop will operate a one-way system, and there are separate entry and exit points. A member of staff may ask you to wait outside for a short period at busy times to ensure that safe social distancing can be maintained inside the shop. When inside the shop, you need to wear a face covering (unless exempted). 

Will you accept cash?
We can only accept card payments for the safety of both our customers and staff.

Will I have to wear a face covering to enter the Shop?
It is now mandatory to wear a face covering when inside any shop (exemptions excluded). You are also politely requested to use the hand sanitiser provided before touching any products, surfaces and handrails and if you can, minimise your contact with the merchandise on display. A member of staff may ask you to do this before entry to the shop.

Will the shop be safe?
Yes. A strict and ongoing cleaning routine is in place in our shops to ensure the safety of both customers and staff. Please be aware that our staff will, where necessary, politely enforce social distancing for your safety. 

Will there be instructions to follow?
Yes - Signage is in place throughout the shop reassuring you both of the measures we are taking to safeguard both our customers and staff but also reminding you to follow the guidelines. In addition, Perspex screens are in place at the checkouts and till points.

Can I ask the shop staff for help?
Yes, please do ask for help. Our staff will be more than happy to assist.

Do you offer Home Delivery?
Yes - please ask a member of staff for details and they will be happy to assist you.