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Practical Information

Warden with a group of visitors at the Royal Mews

Warden with a group of visitors at the Royal Mews ©

COVID-19 Information

We have introduced timed tickets to manage the number of visitors inside the Royal Mews. By reducing capacity, we are making sure that everyone can enjoy their visit while maintaining social distancing. For guaranteed entry while capacity is reduced, please book your ticket in advance.

Will everything be open?
The safety and wellbeing of our visitors and staff are our priority. To allow everyone to enjoy their visit while maintaining social distancing we are operating with reduced visitor capacity. A one-way route is in place to support these measures. We have also removed some interactive family activities and temporarily stopped offering guided tours to protect visitors and staff. We hope to return these activities and tours when safe to do so.

The Royal Mews Shop is open for visitors to the Royal Mews, and is partly used as the exit route from the site. Our other London shops at The Queen’s Gallery and Buckingham Palace Road are open to all customers. Once inside our shops, please ensure you are wearing a face covering (unless exempted), use the hand sanitiser provided before handling any products, surfaces and handrails and follow staff instructions regarding one-way routes and social distancing.

You’ll need to wear a face covering when enjoying all indoor spaces during your visit (unless exempt).

Read more about changes to your visit and our measures to keep everyone safe on our Welcome Back page.

Visitor Information

You can visit the Royal Mews at your leisure using the complimentary multimedia tour, which lasts approximately 45 minutes. 

 

Security and Luggage

Security screening

On arrival, you and your belongings will be subject to airport-style security checks. Try to bring as little as possible with you as it will help you to get through security screening more quickly.

Just the same as if you were at an airport, please remove all metal objects from your pockets before going through the security arch and pack cameras, phones, keys and wallets in your bag before placing the bag through the security scanner.

You may carry handbags and use pacemakers, hearing aids and other electrical or electronic equipment needed for health reasons. Please approach a Warden if you have any concerns or require assistance.

Restricted items

Certain items such as large items of baggage, pen-knives and scissors are not allowed to be brought into the Royal Mews as there are no cloakroom facilities available. Pushchairs are allowed.

Smoking, including electronic e-cigarettes is not permitted.

As Buckingham Palace is a working royal palace, security and opening arrangements may be subject to change at short notice. Check closure details

Prohibited items

Photography, filming and mobile phones

Photography and filming for non-commercial purposes are welcomed at the Royal Mews. We love seeing your photos on Twitter and Instagram – tag us with your best shots using #RoyalMews. 

Applications for commercial filming should be submitted through this application form.

Mobile phones can be used, but with consideration for other visitors.

Multimedia Guide

To make the most of your visit, pick up one of the free multimedia guides at the start of your visit. We clean our multimedia guides and headphones twice before you use them – once before distribution, and again on return. You are welcome to use your own standard wired headphones if you prefer.

Our multimedia guides are available in:

  • English
  • French
  • German
  • Spanish
  • Italian
  • Japanese
  • Brazilian Portuguese
  • Russian
  • Chinese

The tour introduces the fascinating history of the Royal Mews and provides a lively insight into how the Mews operates today. Along the route, staff who live and work onsite talk about the roles they play in the day-to-day activities of the Royal Household. You can also watch behind-the-scenes films about training the horses, caring for the royal cars and carriages, and preparing for a State Occasion, as well as learn more about the history of the Mews and its residents. 

Family multimedia tour

Join Majesty and Scout, two of the horses who live at the Royal Mews – with a special appearance from Rex the Corgi - to discover what life is like at the Mews. From preparations for a State Occasion to the everyday routines of the horses and staff, find out more about the Mews with this interactive, fun guide aimed at children aged 5-12. Available in English. 

British Sign Language tour

The general tour is available in British Sign Language as a video tour. Subtitles are included. For hard of hearing visitors the multi-media handsets are T-coil compatible and equipped with volume control.

Guidebooks

If you’d rather not use one of our free multimedia guides or are looking for a book to accompany your visit and take home to enjoy, please consider purchasing the official Royal Collection Trust souvenir guide which is sold online as a part of your ticket purchase to pick up on the day of your visit. The guide is also available from admissions areas and shops on arrival. Every purchase helps support the charitable aims of The Royal Collection Trust.

Refreshments

Eating and drinking are not permitted at the Royal Mews. You will be asked to place drinks and food in closed bags before being admitted. Food and drink are not available for purchase at the Royal Mews but there are many cafes and restaurants in the local area. 

Visiting with children

Pushchairs can be taken into the Mews.

There are a number of cafés and restaurants nearby on Buckingham Palace Road.

Breastfeeding is welcome anywhere within the Mews.

Discover more tips to enjoy your visit with children in our Children and families section.

Toilets

Toilets and baby-care facilities are available in the middle of the visitor route, adjacent to the Gold State Coach House. Capacity may be limited to allow for enhanced cleaning to take place and social distancing to be maintained.  A new changing places facility is also available on site.

1-Year Pass

At the end of your visit, don’t forget to ask a Warden to stamp your ticket to convert it into a 1-Year Pass by asking us to treat your ticket purchase as a donation. Terms and conditions apply.