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Practical Information

Windsor Castle warden with visitors

Windsor Castle warden with visitors ©

Covid-19 Information

We have introduced timed tickets to manage the number of visitors inside Windsor Castle. By reducing capacity, we are making sure that everyone can enjoy their visit while maintaining social distancing and staying safe. For guaranteed entry while capacity is reduced, please book your ticket in advance.

Will everything be open?
The safety and wellbeing of our visitors and staff are our priority. In order to ensure a safe and enjoyable visit, we have closed a small number of rooms where social distancing cannot be easily maintained including Queen Mary’s Dolls’ House; and Precinct Tours are temporarily unavailable. We hope to reopen these spaces soon and when it is safe to do so.

You’ll need to wear a face covering when enjoying all indoor spaces during your visit, unless exempt. 

The Undercroft Café is open with a limited menu, cashless transactions only and reduced seating capacity to ensure social distancing can be maintained. Please use the hand sanitiser provided and put on a face covering before entering the Café. Face coverings must be worn when purchasing food and drink at the till point (exemptions excluded), but can be removed once sat at a table. 

Our shops will be open, although at busy times you may be asked to queue for a short period before entering. Once inside, please wear a face covering (unless exempted), use the hand sanitiser provided before handling any products, surfaces and handrails, follow staff instructions regarding one-way routes and, if you can, minimise your contact with the merchandise on display.

Do I need to book a date and arrival time if I have an Advantage Card?
Advantage Card holders are able to book in advance by calling the Ticket Sales and Information Office on +44 (0)303 123 7304. Please note that a £2.00 transaction fee is payable on all telephone bookings. Your pre-booked tickets must be booked over the phone, but will be available for collection from the ticket counter on the day of your visit upon presentation of the correct number of valid Advantage Cards. If your Advantage Card doesn’t include your photograph, please also bring a form of photo ID with you to confirm your identity. Children must have their own card.

Read more about changes to your visit and our measures to keep everyone safe on our Welcome Back page.

 

Visitor Information

  • There's a lot to see and do at Windsor Castle, so please allow enough time to make the most of your visit. We suggest between 1½ and 2 hours.
  • The Castle is at the top of a steep hill, and the visitor route covers long distances. We recommend you wear comfortable shoes.
  • St George’s Chapel closes at 16:00, although visitors are welcome to attend evensong at 17:15. The Chapel is also closed to visitors on Sundays but worshippers are welcome to attend services.
  • Dogs are not allowed within the Castle grounds, with the exception of assistance dogs.
  • As Windsor Castle is a working royal palace, sometimes the entire Castle or the State Apartments within the Castle need to be closed at short notice. Please check closure dates in advance.

Security and Luggage

Security screening

On arrival, you and your belongings will be subject to airport-style security checks. Try to bring as little as possible with you as it will help you to get through security screening more quickly.
Just the same as if you were at an airport, please remove all metal objects from your pockets before going through the security arch and put cameras, phones, keys and wallets in your bag before placing the bag through the security scanner. Please bring a bag for this purpose.
You may carry handbags and use pacemakers, hearing aids and other electrical or electronic equipment needed for health reasons. Please approach a Warden from a safe distance if you have any concerns or require assistance.

Restricted items

Some items, such as large items of baggage, backpacks, children’s scooters, footballs, balloons, pen knives and scissors may not be brought into the Castle. We do not have the facility to check these in to be reclaimed at the end of your visit. Download the list of prohibited items below and check before you visit.

Prohibited items

  • Pushchairs can be used around the Castle grounds, but will need to be checked in at the cloakroom in the Inner Hall before entering the rooms. They can be collected once you have finished touring the State Apartments. Baby hip seats are available to borrow on a first-come, first-served basis, and will be sanitised between uses.
  • Smoking, including e-cigarettes is not permitted anywhere inside the Castle grounds.
  • For safety and security reasons, a one-way system operates along the visitor route inside the Castle.
  • As Windsor Castle is a working royal palace, security and opening arrangements may be subject to change at short notice.

Cloakroom facilities

With the exception of pushchairs, there are no cloakroom facilities available at Windsor Castle at this time owing to the need to facilitate social distancing and keep visitors safe.

 

Photography, filming & mobile phones

Photography and filming including the use of wearable devices are not permitted inside the State Apartments or St George's Chapel. In consideration of other visitors, mobile phones must be switched off.

Photography and filming for non-commercial purposes are encouraged in the outside areas of the Castle Precincts. We love seeing your photos on Twitter and Instagram – tag your best shots with #WindsorCastle.

No parts of Windsor Castle may be used as the setting for wedding photography.

Applications for commercial filming should be submitted through this application form. 

 

Multimedia Guide

To make the most of your time at Windsor, pick up one of the free multimedia guides at the start of your visit. We clean our multimedia guides and headphones twice before you use them – once before distribution, and again on return. You are welcome to use your own standard wired headphones if you prefer.

  • English
  • French
  • German
  • Spanish
  • Italian
  • Japanese
  • Brazilian Portuguese
  • Russian
  • Chinese
  • BSL (British Sign Language)

The tour is introduced by His Royal Highness The Prince of Wales, Chairman of Royal Collection Trust and takes you through the Castle Precincts, the State Apartments and St George’s Chapel. The commentary provides a lively guide to the Castle’s history, from William the Conqueror, through medieval expansion, George IV’s gothic transformation and The Queen’s use of the Castle today.

Along the route, staff of the Royal Household explain the role of the Castle today as an official residence of The Queen and talk about their work, from arranging a State Banquet for 160 guests to restoring the historic interiors following the devastating fire of 1992. Woven into the tour are the unique sounds of the Castle, from the music of St George’s Chapel choir to tunes played by the organ inside an historic clock.

Family multimedia tour

Aimed at children aged 7-11, available in English.

Collect your handset and listen to our guide, Scorch the dragon, take you on a tour through the Castle with a range of games and interactive features.

 

Refreshments

The Undercroft Café is open with a limited menu, cashless transactions only and reduced seating capacity to ensure social distancing can be maintained. A limited number of benches are available in the Precincts for visitors wishing to enjoy their meal outside the Café. Please use the hand sanitiser provided before entering the Café.

Water may be consumed in the State Apartments from bottles with a cap or lid and can be purchased from the Castle shops. Eating and drinking are not permitted in St George’s Chapel.

Visiting with children

Pushchairs can be used around the Castle grounds, but will need to be checked in at the cloakroom in the Inner Hall before entering the rooms. They can be collected once you have finished touring the State Apartments. Baby carriers and hip seats can be borrowed free of charge, subject to availability, and will be sanitised between uses.

Breastfeeding is welcome anywhere within the Castle.

Toilets and baby-care facilities are located after the Security Hall near the start of your visit, on the North Terrace before the entrance to the State Apartments, and next to the Undercroft Café. Capacities are being managed with an enhanced cleaning regime in operation. Ask a Warden if you need assistance.

Find out more tips to enjoy your visit with your children in our Children and Families section.

Toilets

Toilets, baby-care facilities and accessible toilets are available after the Security Hall near the start of your visit, on the North Terrace before the entrance to the State Apartments, and next to the Undercroft Café. Accessible toilets are locked with a RADAR key, so please ask a Warden to unlock them if you do not have your own key. Our Changing Places facility is available on Engine Court, please ask a Warden for directions.

1-Year Pass

Before entering the Security Hall and Castle, you will have the opportunity to ask an Admissions Assistant to stamp your ticket to convert it into a 1-Year Pass. If you have printed your ticket off, print and sign your name in the spaces provided before arriving.

You can enjoy free re-admission for a year by asking us to treat your ticket purchase as a donation. Terms and conditions apply.

Prices when State Apartments closed

Different prices apply when the Castle's State Apartments are closed. Check the latest information on closure dates.

  Windsor Castle when the State Apartments are closed
Adult £12.90
Over 60 / Student £11.70
Under 17 / Disabled £7.40
Under 5 Free
Family (2 adults and 3 under 17s) £33.20
Groups (15 people or more) View group prices

Shopping during your visit

Are the Windsor Castle shops open?
Yes – we have 3 shops open on the Windsor Castle site – Middle Ward, Billiard Room & China Museum.

Can I buy Royal Collection gifts online?
Yes, you can browse and purchase our products on www.royalcollectionshop.co.uk.

Will there be any changes to the shopping experience?
Each shop will be slightly different, Middle Ward will operate a one-way system, and there are separate entry and exit points. A member of staff may ask you to wait outside for a short period at busy times to ensure that safe social distancing can be maintained inside the shop. When inside our shops, you need to wear a face covering (unless exempted).

Will you accept cash?
We can only accept card payments for the safety of both our customers and staff.

Will I have to wear a face covering to enter the shops?
It is now mandatory to wear a face covering when inside any shop (exemptions excluded). You are also politely requested to use the hand sanitiser provided before touching any products, surfaces and handrails and if you can, minimise your contact with the merchandise on display. A member of staff may ask you to do this before entry to the shop.

Will the shops be safe?
Yes. A strict and ongoing cleaning routine is in place in our shops to ensure the safety of both customers and staff. Please be aware that our staff will, where necessary, politely enforce social distancing for your safety.

Will there be instructions to follow?
Yes - Signage is in place throughout the shop reassuring you both of the measures we are taking to safeguard both our customers and staff but also reminding you to follow the guidelines. In addition, Perspex screens are in place at the checkouts and till points.

Can I ask the shop staff for help?
Yes, please do ask for help. Our staff will be more than happy to assist.

Do you offer Home Delivery?
Yes we do but this may not be available in all the shops onsite. Please ask a member of staff for details and they will be happy to assist you.