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Our sites are open to existing ticket holders. We apologise that we are unable to sell new tickets due to the global IT outage.

ABOUT

Policies

Information about Royal Collection Trust's key policies can be found here. We continuously strive to monitor, review and update these policies to ensure we meet regulatory and legal requirements.

Ddeaf event held at The Queen's Gallery, Buckingham Palace
Accessibility

Royal Collection Trust's vision is that the Royal Collection and Palaces are valued and enjoyed by everyone.

Copyright

The website and its contents are owned and operated by Royal Collection Trust, part of the Royal Household. All elements of the website and all rights therein, including but not limited to the content and general design, are protected by copyright. Some content displayed may also be subject to third-party rights.

Feedback

We welcome and value all feedback. You can send us your suggestions, complaints or praise using the e-mail forms on the Contact us page of our website.

Document representing freedom of imformation
Freedom of Information

Details of the Royal Household’s FOI status are available on the British Monarchy website.

Modern Slavery Act
Modern Slavery

We aim to conduct our commercial activities in an ethically, environmentally and socially responsible manner.

Privacy and security

Your privacy is extremely important to us. Our Privacy Notice outlines the way in which we gather and use information relating to you. Any personal information we gather from you will be used in accordance with the Data Protection Act 2018 and in accordance with the policy of the Royal Household.

Terms and conditions

Our Terms and Conditions policy sets out the terms of application for individual, group, special visit and private visit admission to the Official Residences.

Royal Collection Trust staff
The Royal Household Gender Pay Gap report

Find the latest Gender Pay Gap report for The Royal Household incorporating Royal Collection Trust.

Safeguarding policy - charity commission logo
Safeguarding policy

Download and read the Royal Household's Safeguarding policy and procedures.


The income from your ticket contributes directly to The Royal Collection Trust, a registered charity. The aims of The Royal Collection Trust are the care and conservation of the Royal Collection, and the promotion of access and enjoyment through exhibitions, publications, loans and educational activities.