Mobile menu
Our sites are currently closed, but you can browse the Collection or shop online. More info

Feedback

Send feedback about your visit via our e-mail

Send feedback about your visit via our e-mail ©

We welcome and value all feedback.

You can send us your complaints, suggestions or praise using the e-mail forms on the Contact us page of this website. Here you will also find the relevant addresses if you wish to send your comments by post.

Visitors to the Palaces and Galleries can pick up a feedback form, and we encourage you to leave your comments with our Warden staff.

If you have given us your contact details when booking your ticket, we will also send you an e-mail asking for your feedback, in case you haven't had time to complete a form during your visit.

All comments are recorded and monitored as part of our continuing efforts to improve visitors’ experience.

We endeavour to respond to all feedback (where contact details are given and replies are requested) within 30 days of receipt. If we need longer to investigate a matter, we will advise you when a reply can be expected.

If you are dissatisfied with any aspect of your visit, a service you have received from us or our response to a complaint, please contact us by any of the means listed above.