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Mobility access

Wheelchairs and lift

Manual wheelchairs and rollators (wheeled walking aids with a seat) are available to borrow free of charge on a first come, first served basis, for the duration of your visit. Mobility aids will be wiped down before use and cleaned on return. Motorised wheelchairs and mobility scooters can be used in the precinct areas, and are permitted inside the Castle provided they are compatible with the lifts.

The lift measures 137cm deep and 100cm and has a weight limit of 630kg.

Access

The Castle is situated at the top of a steep hill.

A view of the Round Tower from Castle Hill

The Round Tower of Windsor Castle ©

There are 9 stone steps up to the entrance door.

Stone steps in to the building.

Stone steps in to the building. ©

Then a further 11 steps up to the Inner Hall. After the first seven steps there is a landing area.

The stone steps leading up to the Inner Hall

Stone steps up to the Inner Hall ©

There are then six steps down to the State Entrance.

Image shows the Inner Hall of Windsor Catle. A large open space with stone columns.

The view down to the State Entrance from the Inner Hall ©

A view of the State Entrance at Windsor Castle

The State Entrance ©

There are 25 steps in the Armoury Staircase which leads to the State Apartments.

Green patterned carpet on the Armoury Staircase

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Access to the Inner Hall and State Apartments for wheelchair users, those with limited mobility, and people with buggies, is via a platform lift on the North Terrace. The lift is operated by Castle staff, a Warden is positioned at the top and the bottom of the lift. The lift measures 232cm wide x 145cm long.

A view of the platform lift on the North Terrace

The plarform lift from the North Terrace to the Inner Hall ©

From the Inner Hall you have two options. Firstly, access to the State Entrance is via a second platform lift, which measures 95cm wide x 139cm long and has a weight limit of 500kg. Staff will clean the lift buttons after use.

Images shows the two platform lifts, on either side of the staircase in the Inner Hall

The platform lifts in the Inner Hall ©

Secondly, access to the State Apartments is by a lift, next to the Cloakroom, in the Inner Hall. The lift is managed, with appropriate distancing, by Castle Wardens.

Please be aware that due to social distancing requirements, Queen Mary’s Dolls’ House is currently closed.

 

St George's Chapel

There are 3 stone steps into St George’s Chapel.

Stone steps into St George’s Chapel

Stone steps into St George’s Chapel ©

An alternative entrance without steps is available, please ring the bell at the main Chapel entrance. Hand sanitiser is available at the entrance. Inside the Chapel there are six sets of steps (minimum 1 step, maximum 3 steps) all of which have access ramps. A one-way route is in operation through the Chapel.

 

Flooring and surfaces

Most rooms are carpeted with thick pile carpet or polished wooden floors.

View of the Queen's Gallery with blue carpets, blue walls and grand paintings

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St George's Chapel has stone floors. In some outside areas the ground is cobbled and uneven. As Windsor Castle is an historic building, the floors may be uneven and you should take care.

 

Respite seating

Limited seating is available in the State Apartments upon request and socially distanced seating is available in the Nave of St George’s Chapel.

Visitors are welcome to use walking sticks or folding stools with seat attachments, provided that they have rubber stoppers.

Assistance animals

All registered assistance dogs are welcome, wearing their designated jacket or lead slip. Non-registered dogs, and emotional support animals, are admitted at the discretion of staff on a case-by-case basis. Due to conservation concerns these animals cannot be guaranteed entry.

Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.

 

Shops

There are four shops at Windsor Castle, they are located in the Middle Ward, the Billiards Room, the China Museum and St George’s Chapel. There is an ice cream van on the North Terrace. All shops are on one level and accessible, with stone or carpet flooring. Middle Ward shop is the largest shop with easy access and plenty of room to manoeuvre. There are clear routes through all shops and capacity will be limited. There are hand sanitiser stations at entrance points and all shops are operating cashless.

The exterior and entrance, with queuing system in to the Middle Ward shop

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In St George's Chapel, the Cloister shop is on a level, with a one-way route. There is stone flooring and both till points have low sections for wheelchair users. 

Toilets

Accessible toilets are located on the North Terrace and off the Inner Hall. The North Terrace toilet requires a RADAR key, please ask a Warden if you do not have your own key. A Changing Places toilet is available in Engine Court, no RADAR key is required.

Image of the Changing Places toilet

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Parking and transport

There is no parking available at Windsor Castle. The nearest disabled parking bays are located on the High Street. The Castle Admission Centre is a short, uphill, walk away. For further information please see map and directions. For details of parking in Windsor see: www.windsor.gov.uk/visitor-information/parking/parking-in-windsor.

 

The East Terrace and Garden

During weekends in August and September the Castle’s East Terrace will be open to visitors. Access to the Terrace is from the end of the North Terrace, past the entrance to the State Apartments and the toilets.

Access to the Terrace is level, but the lower garden area is not accessible to wheelchair users.

A view of the steps on the East Terrace down to the garden

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There are three sets of six steps down to the lower garden level, there is no handrail. Wardens on the Terrace can share information about the lower garden level with visitors who are unable to access it. There are good views of the garden and the surrounding area from the main Terrace level.

The ground is a mixture of concrete slabs and hard gravel.

The gravel and slab floor surfaces of the East Terrace

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There is some bench seating on the Terrace and in the garden area.

Wooden benches on the East Terrace

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Visitors should be aware of the lower points in the Terrace wall, as you approach, and the drop below.

Assistance dogs are welcome on the East Terrace and in the garden area. Visitors are asked to keep to the paths.