Mobile menu

Mobility access

If you require a free access companion ticket please call or email the Specialist Sales Team:
+44(0)303 123 7324 or [email protected]

Windsor Castle is situated at the top of a steep hill.

View from the Lower Ward of Windsor Castle up to the Round Tower, with people and stone buildings.


The walk to the State Apartments, from the Admission Centre, is uphill with limited seating along the way. There are several sets of steps, but alternative step-free access is available.

There are 9 stone steps up to the entrance door.

Stone steps in to the building.

Stone steps up to the Inner Hall ©

Then a further 11 steps once you are inside. After the first seven steps, shown below, there is a landing area.

The stone steps leading up to the Inner Hall

Stone steps up to the Inner Hall ©

If you require step-free access at this point there is a platform lift on the North Terrace. The lift is operated by Castle staff, a Warden is positioned at the top and the bottom of the lift. The lift measures 232cm wide x 145cm long.

A view of the platform lift on the North Terrace

The plarform lift from the North Terrace to the Inner Hall ©

Once you are inside, in the Inner Hall, there are then six steps down to the State Entrance.

Image shows the Inner Hall of Windsor Catle. A large open space with stone columns.

The view down to the State Entrance from the Inner Hall ©

Step-free access to the State Entrance is via a second platform lift, which measures 95cm x 139cm and has a weight limit of 500kg.

Images shows the two platform lifts, on either side of the staircase in the Inner Hall

The platform lifts in the Inner Hall ©

There are then a further 25 steps in the Armoury Staircase which leads to the State Apartments.

Green patterned carpet on the Armoury Staircase

The Armoury Stairs ©

Step-free access to the State Apartments is by a lift, next to the Cloakroom, in the Inner Hall. The lift is managed by Castle Wardens. This lift measures 137cm x 100cm and has a weight limit of 630kg.


St George's Chapel

There are 3 stone steps into St George’s Chapel.

Stone steps into St George’s Chapel

Stone steps into St George’s Chapel ©

An alternative entrance without steps is available, please ring the bell at the main Chapel entrance. Inside the Chapel there are six sets of steps (minimum 1 step, maximum 3 steps) all of which have access ramps. A one-way route is in operation through the Chapel.

Wheelchairs and lift

Manual wheelchairs and rollators (wheeled walking aids with a seat) are available to borrow free of charge on a first come, first served basis, for the duration of your visit. Motorised wheelchairs and mobility scooters can be used in the precinct areas, and are permitted inside the Castle provided they are compatible with the lifts.

The main lift, to access the State Apartments, measures 137cm deep and 100cm and has a weight limit of 630kg.

Flooring and surfaces

Most rooms are carpeted with thick pile carpet or polished wooden floors.

View of the Queen's Gallery with blue carpets, blue walls and grand paintings


St George's Chapel has stone floors. In some outside areas the ground is cobbled and uneven. As Windsor Castle is an historic building, the floors may be uneven and you should take care.


Respite seating

Limited seating is available in the State Apartments upon request and seating is available in the Nave of St George’s Chapel.

Visitors are welcome to use walking sticks or folding stools with seat attachments, provided that they have rubber stoppers.

Assistance animals

Assistance animals are welcome. We recommend that if possible animals wear a jacket or lead slip to identify them as working.

Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.


There are four shops at Windsor Castle, they are located in the Middle Ward, the Billiards Room, the China Museum and St George’s Chapel. There is an ice cream van on the North Terrace. All shops are on one level and accessible, with stone or carpet flooring. Middle Ward shop is the largest shop with easy access and plenty of room to manoeuvre. There are clear routes through all shops and capacity will be limited.

The exterior and entrance, with queuing system in to the Middle Ward shop


In St George's Chapel, the Cloister shop is on a level, with a one-way route. There is stone flooring and both till points have low sections for wheelchair users. 


Accessible toilets are located on the North Terrace and off the Inner Hall. The North Terrace toilet requires a RADAR key, please ask a Warden if you do not have your own key. A Changing Places toilet is available in Engine Court, a RADAR key is required, please ask the Warden in the Courtyard if you do not have a key.

Image of the Changing Places toilet


Parking and transport

There is no parking available at Windsor Castle. The nearest disabled parking bays are located on the High Street outside the Hearte & Garter hotel and Nandos. An additional space is located on Park Street. The Castle Admission Centre is a short, uphill, walk away. For further information please see map and directions. For details of parking in Windsor see:


View from the High Street to the entrance of Windsor Castle


View along the High Street towards Castle Hill


Undercroft Café

Refreshments are available in the Undercroft Café. Platform lifts are available to access the Café.

View of the service area and seating in the Undercroft Café