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D/deaf or hard of hearing

A view of the multimedia guide pick-up point on Castle Hill, with the Round Tower in the background

The multimedia guide pick-up point. ©

Induction Loops

The ticket sales desks, shop till counters and the audio tour collection point are equipped with induction loops. Hearing aids should be switched to the T position. A complimentary multimedia tour is available in:

  • English
  • French
  • German
  • Spanish
  • Italian
  • Japanese
  • Chinese
  • Brazilian Portuguese
  • Russian

Handsets are T-coil compatible and equipped with volume control. Neck loops are also available on request.


St George's Chapel

The main parts of St George’s Chapel (the Nave and the Quire) are equipped with an induction loop for use in Services.


Multimedia Tour 

A BSL video tour is available and included in the admission price.

A BSL multimedia tour hand-set


Guided Tours

Guided tours of the precincts are available free of charge and last for 30 minutes. Guides can wear portable induction loops on request. If you would like to use the loop system please contact us in advance to ensure availability, by e-mailing [email protected] 

Guided tour of the Castle precincts

Guided tour of the Castle precincts Photographer: Ian Jones

British Sign Language (BSL)

BSL tours, on different aspects of the Castle, run on selected dates of the year. For more information check our what's on listing or contact the Bookings team on +44 (0)303 123 7324, or e-mail [email protected]


A BSL tour at Windsor Castle

Deaf presenter John Wilson leading a BSL tour at Windsor ©

Assistance animals

Assistance animals are welcome and water is available on request.



There are four shops at Windsor Castle, they are located in the Courtyard, Middle Ward, Engine Court and Lower Ward. All shops have induction loops at the till counters.

For more information or to feed back please e-mail [email protected]