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Welcome back to the royal residences. Find out more about our measures to keep you safe.

D/deaf or hard of hearing

A view of the multimedia guide pick-up point on Castle Hill, with the Round Tower in the background

The multimedia guide pick-up point. ©

British Sign Language 

A hand-held BSL video tour is available to borrow and included in the admission price. The device can be collected once you have passed through security, at the start of the visit. Devices are wiped down before use and cleaned on return. Visitors who require headphones are encouraged to bring their own where possible.

You can see clips from the tour here.

A BSL multimedia tour hand-set


Induction Loops

The ticket sales desks, shop till counters and the audio tour collection point are equipped with induction loops. Hearing aids should be switched to the T position. A complimentary multimedia tour is available in:

  • English
  • French
  • German
  • Spanish
  • Italian
  • Japanese
  • Chinese
  • Brazilian Portuguese
  • Russian

Handsets are T-coil compatible and equipped with volume control. Neck loops are also available on request. Kit is wiped down before use and cleaned on return.


St George's Chapel

The main parts of St George’s Chapel (the Nave and the Quire) are equipped with an induction loop for use in Services. Laminated Orders of Service are available and are cleaned after each use.

Assistance animals

All registered assistance dogs are welcome, wearing their designated jacket or lead slip. Non-registered dogs, and emotional support animals, are admitted at the discretion of staff on a case-by-case basis. Due to conservation concerns these animals cannot be guaranteed entry.

Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.



There are four shops at Windsor Castle, they are located in the Middle Ward, the Billiards Room, the China Museum and St George’s Chapel. There is an ice cream van on the North Terrace. All shops have induction loops at the till counters. There are clear routes through all shops and capacity will be limited. There are hand sanitiser stations at entrance point and all shops are operating cashless.