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Welcome back to the royal residences. Find out more about our measures to keep you safe.

Blind or partially-sighted


The Castle is situated at the top of a steep hill.

A view of Castle Hill with the bandstand and people on the right. Castle buildings are visible in the background.

Castle Hill with the bandstand on the right. ©

There nine stone steps up to the entrance door.

Stone steps in to the building.

Stone steps in to the building. ©

Then a further 11 stone steps up to the Inner Hall. After the first seven steps there is a landing area.

The stone steps leading up to the Inner Hall

Stone steps up to the Inner Hall ©

Alternative access to the Inner Hall and State Apartments is via a platform lift on the North Terrace. The lift is operated by Castle staff, a Warden is positioned at the top and the bottom of the lift. The lift measures 232cm wide x 145cm long.

A view of the platform lift on the North Terrace

The plarform lift from the North Terrace to the Inner Hall ©

There are then six steps down to the State Entrance. 

Image shows the Inner Hall of Windsor Catle. A large open space with stone columns.

The view down to the State Entrance from the Inner Hall ©

A second platform lift is available for step-free access. Staff will clean the lift buttons after use.

Images shows the two platform lifts, on either side of the staircase in the Inner Hall

The platform lifts in the Inner Hall ©

There are 25 steps in the Armoury Staircase which leads to the State Apartments.

Green patterned carpet on the Armoury Staircase


Access to the State Apartments is also possible via a lift, next to the Cloakroom, in the Inner Hall. The lift is managed, with appropriate distancing, by Castle Wardens.

St George's Chapel

There are 3 stone steps into St George’s Chapel. An alternative entrance without steps is available, please ring the bell at the main chapel entrance. Hand sanitiser is available at the entrance. Inside the Chapel there are six sets of steps (minimum 1 step, maximum 3 steps) all of which have access ramps.

Stone steps into St George’s Chapel

Stone steps into St George’s Chapel ©

Flooring and surfaces

Most rooms are carpeted with thick pile carpet or polished wooden floors.

The Queen's Gallery at Windsor Castle


St George's Chapel has stone floors. In some outside areas the ground is cobbled and uneven. As Windsor Castle is an historic building, the floors may be uneven and visitors should take care.


Visual aids

Orders of Service are available in large print for use during Services in St George’s Chapel. Some Orders of Service are available in Braille.


Audio Tour 

A Descriptive audio tour, produced in conjunction with Vocaleyes, is available free of charge from the audio issue desk in the Moat Road building.

Non-descriptive multimedia tours, on touch-screen devices, are available for free in:

  • English
  • French
  • German
  • Spanish
  • Italian
  • Japanese
  • Chinese
  • Brazilian Portuguese
  • Russian

Devices are wiped down before use and cleaned on return. Visitors who require headphones are encouraged to bring their own where possible.

Small, hand-held audio player that looks like a mobile phone


Assistance animals

All registered assistance dogs are welcome, wearing their designated jacket or lead slip. Non-registered dogs, and emotional support animals, are admitted at the discretion of staff on a case-by-case basis. Due to conservation concerns these animals cannot be guaranteed entry.

Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.



There are four shops at Windsor Castle, they are located in the Middle Ward, the Billiards Room, the Lower Ward and St George’s Chapel. All shops are on one level and accessible, with stone or carpet flooring. Middle Ward shop is the largest with easy access and plenty of room to manoeuvre. There are clear routes through all shops. There are hand sanitiser stations at entrance point and all shops are operating cashless.

In St George's Chapel, the Cloister shop is on a level with stone flooring.



Accessible toilets are located on the North Terrace and off the Inner Hall. The North Terrace toilet requires a RADAR key, please ask a Warden if you do not have your own key.