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Blind or partially-sighted


There are six steps at the Ambassadors' Entrance, the main entrance to the Palace, and 47 steps on the Grand Staircase leading up to the State Rooms.

The Grand Staircase

The Grand Staircase ©

A permanent handrail is available on both sides of the Staircase.

There are 41 steps down on the Ministers' Staircase at the end of the tour – a permanent handrail is available on both sides of the Staircase.

The Ministers' Staircase

The Ministers' Staircase ©

There are ten steps from the West Terrace down into the garden.

Steps on the West Terrace

Steps on the West Terrace ©

Flooring and surfaces

Most rooms are carpeted and some have polished wooden floors.

The temporary structures on arrival and in the garden have decking floor.

Decking flooring in the entrance area.

Decking flooring in the entrance area. ©

The garden path at the end of your visit is gravel.

As Buckingham Palace is an historic building, the floors may be uneven.

The garden path.

The garden path. ©

Respite seating

A visit to Buckingham Palace lasts approximately 2-3 hours. Seating is available in most rooms along the visitor route, on the West Terrace and in the garden.

You are welcome to use walking sticks or folding stools with seat attachments, provided that they have rubber stoppers. Folding stools can be borrowed and are available upon request, subject to availability.


Audio Tour

A complimentary descriptive audio tour is available in English. Non-descriptive multimedia tours are also available in:

  • English
  • French
  • German
  • Spanish
  • Italian
  • Japanese
  • Chinese
  • Brazilian Portuguese
  • Russian

A family tour is also available.



Assistance animals

Assistance animals are welcome and water is available on request.



The shop is at the end of the visitor route, in the garden. There are ten steps down into the garden. The shop floor is lino. 

An alternative shop, with level access, is located at the end of the Marble Hall. This shop is carpeted.

The accessible shop.

The accessible shop. ©


Accessible toilets are available inside the Palace at the beginning of the Access Route and at the end of the visit in the garden.

For more information or to feed back please e-mail [email protected]