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D/deaf or hard of hearing

Induction loops

The ticket sales desks, shop till counters and the multimedia tour collection are equipped with induction loops. Hearing aids should be switched to the T position.

British Sign Language (BSL) tours

A hand-held video tour, presented in BSL and subtitled in English, is available to borrow included in the admission price. The device can be collected once you have passed through security, at the start of the visit. Kit is wiped down before use and cleaned on return.

You can see clips from the tour here.

A hand-held device showing a BSL video


Other multimedia tours

The complimentary multimedia guides are available in:

  • English
  • Brazilian Portuguese
  • French
  • German
  • Italian
  • Japanese
  • Mandarin Chinese
  • Russian
  • Spanish

The tour handsets are T-coil compatible and equipped with volume control. Neck loops are also available on request. Kit is wiped down before use and cleaned on return. You are welcome to use your own standard wired headphones if you prefer.

Assistance animals

All registered assistance dogs are welcome, wearing their designated jacket or lead slip. Non-registered dogs, and emotional support animals, are admitted at the discretion of staff on a case-by-case basis. Due to conservation concerns these animals cannot be guaranteed entry.

Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.



Visitors exit through the Royal Mews shop where both till counters have an induction loop.

Blue carpet, shelves and merchandise in the shop