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D/deaf or hard of hearing

Induction loops

The ticket sales desks, shop till counters and the multimedia tour collection are equipped with induction loops. Hearing aids should be switched to the T position. A complimentary multimedia tour is available in:

  • English
  • French
  • German
  • Spanish
  • Italian
  • Japanese
  • Chinese
  • Brazilian Portuguese
  • Russian

The tour handsets are T-coil compatible and equipped with volume control. Neck loops are also available on request.


British Sign Language (BSL)

A BSL video tour is available to borrow free of charge. The device can be collected from the multimedia tour distribution desk at the start of the visit.

Guided Tours

Guided tours of the Royal Mews are available, free of charge, and last for 45 minutes. Guides can wear portable induction loops on request. These can be pre-booked through the Specialist Sales team on +44 (0)303 123 7324 or [email protected].


Assistance animals

Assistance animals are welcome and water is available on request.



You will exit through the Royal Mews shop. There are induction loops at both till counters.

The Royal Mews shop

The Royal Mews shop ©

For more information or to feedback please e-mail [email protected]