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Blind or partially-sighted

Access and surfaces

All areas of the Royal Mews have level access. As the Royal Mews is an historic building, the floors are uneven and cobbled in places so please take care.

The outside areas of the Mews.

The outside areas of the Mews. ©

AudioTours

Non-descriptive multimedia tours, on touch-screen devices, are available for free in:

  • English
  • French
  • German
  • Spanish
  • Italian
  • Japanese
  • Chinese
  • Brazilian Portuguese
  • Russian

Kit is wiped down before use and cleaned on return. Visitors who require headphones are encouraged to bring their own where possible. Whilst there is currently no audio description available at the Royal Mews, a number of descriptive pieces, on the carriages, are available here.

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Assistance animals

All registered assistance dogs are welcome, wearing their designated jacket or lead slip. Non-registered dogs, and emotional support animals, are admitted at the discretion of staff on a case-by-case basis. Due to conservation concerns these animals cannot be guaranteed entry.

Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.

 

Toilets

Accessible toilets are available once visitors have passed through the security process, about half way round the visitor route.

 

Shops

Visitors exit through the Royal Mews shop where the flooring is level with tiles and carpet.

Blue carpet, shelves and merchandise in the shop

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