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Mobility access

Wheelchairs and lifts

Manual wheelchairs and rollators (wheeled walking aids with a seat) are available to borrow free of charge on a first come, first served basis for the duration of a visit. Mobility aids are wiped down before use and cleaned on return.

Mobility scooters are permitted inside The Queen's Gallery provided they are compatible with the lift – the lift measures 137cm in depth by 106cm in width and has a weight limit of 630kg.

The Gallery lift.

The Gallery lift. ©

Access

There are 22 steps up to the main exhibition level. The remainder of the Gallery has level access. Visitors are asked to go up the left-hand side and come down on the right.

The steps up to the main exhibition level.

The steps up to the main exhibition level. ©

Flooring and surfaces

The Queen’s Gallery and shop have polished wooden floors. There is a stone floor in the lobby.

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Respite seating

There is one bench on the main exhibition level. Further seating is available in the Café at the Palace in the Mews Courtyard.

Polished wooden floors, wooden furniture and pale green walls in the Cafe

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Assistance animals

All registered assistance dogs are welcome, wearing their designated jacket or lead slip. Non-registered dogs, and emotional support animals, are admitted at the discretion of staff on a case-by-case basis. Due to conservation concerns these animals cannot be guaranteed entry.

Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.
 

Toilets 

Accessible toilets are located in the Gallery once you have purchased a ticket and also in the Café in the Mews courtyard.

 

Shops

The shop is located opposite the Café and next to the entrance to The Queen’s Gallery. The shop is on one level with wooden flooring. There is a one-way route in operation through the shop  and capacity will be limited. There is a hand sanitiser station at the entrance point and the shop is operating cashless.

Till, shelves with retail stock and polished wooden floors of the shop

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Parking and transport

The nearest disabled parking bays are located on Horse Wynd, just outside the Palace. For further information please see maps & directions.