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Mobility access

Wheelchairs and lifts

Manual wheelchairs and rollators (wheeled walkers) are available to borrow free of charge on a first come, first served basis for the duration of a visit. Mobility scooters are permitted inside The Queen's Gallery provided they are compatible with the lift – the lift measures 137cm in depth by 106cm in width and has a weight limit of 630kg.

The Gallery lift.

The Gallery lift. ©


There are 22 steps up to the main exhibition level. The remainder of the Gallery has level access.

The steps up to the main exhibition level.

The steps up to the main exhibition level. ©

Flooring and surfaces

The Queen’s Gallery and shop have polished wooden floors. There is a stone floor in the lobby.


Respite seating

Seating is available in the Gallery and in the Café at the Palace in the Mews Courtyard.

Gallery seating.

Gallery seating. ©

Assistance animals

Assistance animals are welcome and water is available on request.



The shop is located opposite the Café and next to the entrance to The Queen’s Gallery. The shop is on one level with wooden flooring.

The Gallery shop.

The Gallery shop. ©


Accessible toilets are located in the Café and in The Queen’s Gallery.


Parking and transport

The nearest disabled parking bays are located on Horse Wynd, just outside the Palace. For further information please see maps & directions.


For more information or to feed back please e-mail [email protected]