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Welcome back to the royal residences. Find out more about our measures to keep you safe.

Blind or partially-sighted


There are 22 steps up to the main exhibition level. Visitors are asked to go up the left-hand side and come down on the right. The remainder of the Gallery has level access. There is a lift which gives access to the main exhibition level.

The steps up to the main exhibition level.

The steps up to the main exhibition level. ©

Flooring and surfaces

The Queen’s Gallery and shop have polished wooden floors. There is a stone floor in the lobby.


Respite seating

There is one bench on the main exhibition level. Further seating is available in the Café at the Palace in the Mews Courtyard.

Polished wooden floors, wooden furniture and pale green walls in the Cafe


Audio tour

A complimentary multimedia tour, on a touch-screen device, is available in English. Kit is wiped down before use and cleaned on return. Visitors who require headphones are encouraged to bring their own where possible.

Large print information

Large print texts are available to borrow, on a tablet device, from the multimedia desk. Tablets will be wiped down before use and cleaned on return.

Alternatively, they can be download below:

Large text labels

Download the file to bring to the gallery with you on your own device


Assistance animals

All registered assistance dogs are welcome, wearing their designated jacket or lead slip. Non-registered dogs, and emotional support animals, are admitted at the discretion of staff on a case-by-case basis. Due to conservation concerns these animals cannot be guaranteed entry.

Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.



Accessible toilets are located in the Gallery once you have purchased a ticket and also in the Café in the Mews courtyard.



The shop is located opposite the Café and next to the entrance to The Queen’s Gallery. The shop is on one level with wooden flooring. There is a one-way route in operation through the shop and capacity will be limited. There is a hand sanitiser station at the entrance point and the shop is operating cashless.



Till, shelves with retail stock and polished wooden floors of the shop