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Blind or partially-sighted


There are 22 steps up to the main exhibition level. The remainder of the Gallery has level access.

The steps up to the main exhibition level.

The steps up to the main exhibition level. ©

Flooring and surfaces

The Queen’s Gallery and shop have polished wooden floors. There is a stone floor in the lobby.


Visual aids

The audio tour transcript and exhibition labels are available in large print.


Guided Tours

Verbal description tours run on selected dates throughout the year. Please see our What's on listing or contact the Learning Bookings team on +44 (0)303 123 7324 or [email protected] for more information.


Assistance animals

Assistance animals are welcome and water is available on request.



The shop is located opposite the Café and next to the entrance to The Queen’s Gallery. The shop is on one level with wooden flooring.



Accessible toilets are located in The Queen’s Gallery and in the Mews Courtyard, opposite the Café.

The Café at the Palace.

The Café at the Palace. ©

For more information or to feed back please e-mail [email protected]