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Mobility access

Wheelchairs and lifts

Manual wheelchairs and rollators (wheeled walking aids with a seat) are available to borrow free of charge, on a first come, first served basis. Visitors will be provided with antibacterial wipes to use on mobility aids before use, staff will clean equipment when it is returned.

Mobility scooters can be used in the Gallery, providing they are compatible with the lift which measures 145cm in depth by 82cm in width and has a weight limit of 1000kg. If you have any queries, please contact the Specialist Sales team on +44 (0)303 123 7324 or [email protected]

Access

There are 17 steps leading to the exhibition level. Visitors go up on the left-hand flight, and come down on the right.

The steps leading to the exhibition level.

The steps leading to the exhibition level. ©

A lift, with voice announcer, provides access to the main exhibition and measures 145cm in depth by 82cm in width. Hand sanitiser will be provided at the entrance and exit to the lift.
 

The Queen’s Gallery Shop is at split levels, with three steps between levels. A ramp is available on the left-hand side of the shop. A one-way route is in operation through the shop.

Steps in the Gallery shop.

Steps in the Gallery shop. ©

Flooring and surfaces

There are stone and polished wooden floors throughout. There are ornamental grilles in the flooring in each of the galleries.

Blue walls, polished wooden floor and cabinets, with a man viewing them.

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Respite seating

Seating, in the form of folding seats, wheelchairs and rollators, can be borrowed. Visitors will be provided with antibacterial wipes to use on mobility aids before use, staff will clean equipment when it is returned.

Floor plan

The Queen's Gallery comprises three large exhibition rooms and a number of smaller spaces and you may download the floorplan below.

The Queen's Gallery floorplan

Assistance animals

All registered assistance dogs are welcome, wearing their designated jacket or lead slip. Non-registered dogs, and emotional support animals, are admitted at the discretion of staff on a case-by-case basis. Due to conservation concerns these animals cannot be guaranteed entry.

Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.


Shops

The Queen’s Gallery shop is at split levels, with three steps between levels. A ramp is available on the left-hand side of the shop. The flooring is stone at the entrance and carpet in the shop. There is a one-way route in operation through the shop and capacity will be limited. There is a hand sanitiser station at the entrance point and the shop is operating cashless.

The entrance to the shop

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Toilets

Accessible toilets are located on the ground floor of the Gallery.
 

Parking and transport

More information on parking in Westminster www.westminster.gov.uk/visitor-parking

There is no parking available at The Queen's Gallery. The nearest public parking, on-street bays, are on Palace Street.

The nearest public car parks are:

Q-Park Victoria, SW1P 2TX, which has 6 disabled bays – disabled parking is charged at the standard rate.

www.q-park.co.uk/en-gb/cities/london/victoria/

NCP Victoria, SW1W 9QL, which has 2 disabled bays – disabled parking is charged at the standard rate.

www.ncp.co.uk/find-a-car-park/car-parks/london-victoria/

The nearest wheelchair accessible London Underground station is Green Park. Visitors leave the station and travel down through Green Park, before crossing the front of the Palace and turning right. The Queen’s Gallery is 1 minute down the road, in the direction of Victoria.

The following buses run close to The Queen’s Gallery and are accessible for wheelchair users: 11, 36, 211, C1 and C10.