D/deaf or hard of hearing

If you require a free access companion ticket please call or email the Specialist Sales Team:
+44(0)303 123 7324 or [email protected]

Exhibition information

A D/deaf-friendly Plain English script is available to borrow from the multimedia desk. Alternatively, it can be downloaded before a visit.

A number of BSL clips, on different objects in the Royal Collection, can be viewed here.

Induction loops

The ticket sales desks, shop till counters and the multimedia tour collection point are equipped with induction loops. Hearing aids should be switched to the T position. A complimentary multimedia tour is available in English. The tour handsets are T-coil compatible and equipped with volume control. Neck loops are also available on request. Equipment is wiped down before use and cleaned on return.

Assistance animals

All registered assistance dogs are welcome, wearing their designated jacket or lead slip. Non-registered assistance dogs, and emotional support animals, are admitted at the discretion of staff on a case-by-case basis. Due to conservation concerns these animals cannot be guaranteed entry.

Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.
 

Shops

There are induction loops at all shop till counters. There is a one-way route in operation through the shop and capacity will be limited. There is a hand sanitiser station at the entrance.