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Welcome back to the royal residences. Find out more about our measures to keep you safe.

D/deaf or hard of hearing

Induction loops

The ticket sales desks, shop till counters and the multimedia tour collection point are equipped with induction loops. Hearing aids should be switched to the T position. A complimentary multimedia tour is available in English. The tour handsets are T-coil compatible and equipped with volume control. Neck loops are also available on request. Equipment is wiped down before use and cleaned on return. Visitors who require headphones are encouraged to bring their own where possible.

Audio guides being handed out at The Queen's Gallery

Audio guides are available at The Queen's Gallery ©

Tour transcript

A D/deaf-friendly Plain English script is available to borrow, on a tablet, from the multimedia desk. Tablets will be wiped down before use and cleaned on return. Alternatively, it can be downloaded below:

Plain English guide

Assistance animals

All registered assistance dogs are welcome, wearing their designated jacket or lead slip. Non-registered dogs, and emotional support animals, are admitted at the discretion of staff on a case-by-case basis. Due to conservation concerns these animals cannot be guaranteed entry.

Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.


There are induction loops at all shop till counters. There is a one-way route in operation through the shop and capacity will be limited. There is a hand sanitiser station at the entrance.

The entrance to the shop