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Blind or partially-sighted

If you require a free access companion ticket please call or email the Specialist Sales Team:
+44(0)303 123 7324 or [email protected]

Access

There are 17 steps leading to the exhibition level.

A lift, with voice announcer, provides access to the main exhibition and measures 145cm in depth by 82cm in width. Hand sanitiser will be provided at the entrance and exit to the lift.

The steps leading to the exhibition level.

The Gallery staircase ©

Flooring and surfaces

There are stone and polished wooden floors throughout. There are ornamental grilles in the flooring surrounding each of the Galleries.

Blue walls with paintings hanging, polished wood floors with metal grills.

Flooring in the gallery spaces ©

Audio tour

A complimentary multimedia tour, on a touch-screen device, is available in English. Guides are wiped down before use and cleaned on return.

Large print information

Large print texts are available to borrow from the multimedia desk. Alternatively, these can be downloaded to your device as PDFs before or during your visit. Click or tap the icons below for the texts for each different room.

Large print labels - Green Gallery ('Pennethorne')

The wall labels from the Japan: Courts and Culture exhibition in easy to read large text

Download
Large print labels - Red Gallery ('Nash')

The wall labels from the Japan: Courts and Culture exhibition in easy to read large text

Download
Large print labels - Blue Gallery ('Chambers')

The wall labels from the Japan: Courts and Culture exhibition in easy to read large text

Download
Large print labels - Small Blue Gallery ('Baby Chambers')

The wall labels from the Japan: Courts and Culture exhibition in easy to read large text

Download

Assistance animals

All registered assistance dogs are welcome, wearing their designated jacket or lead slip. Non-registered assistance dogs, and emotional support animals, are admitted at the discretion of staff on a case-by-case basis. Due to conservation concerns these animals cannot be guaranteed entry.

Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.
 

Toilets 

Accessible toilets are located on the ground floor of the Gallery.
 

Shops

The Queen’s Gallery shop is at split levels, with three steps between levels. A ramp is available on the left-hand side of the shop. The flooring is stone at the entrance and carpet in the shop. There is a hand sanitiser station at the entrance.

The entrance to the shop

Entrance to the Gallery shop ©

Descriptive Events

Free Descriptive Zoom talks run on the first Tuesday of the month, from 14:00, exploring a different item in the Collection. For more information please see below.

 

Online lecture
Descriptive Zoom talks for blind & partially-sighted people
  • Next event: 4 Oct 2022
    Monthly on the first Tue (Tuesday, 1 Feb 2022 - Tuesday, 6 Dec 2022)