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Welcome back to the royal residences. Find out more about our measures to keep you safe.

Blind or partially-sighted


There are 17 steps leading to the exhibition level. Visitors go up on the left-hand flight, and come down on the right.

A lift, with voice announcer, provides access to the main exhibition and measures 145cm in depth by 82cm in width. Hand sanitiser will be provided at the entrance and exit to the lift.

The steps leading to the exhibition level.

The steps leading to the exhibition level. ©

Flooring and surfaces

There are stone and polished wooden floors throughout. There are ornamental grilles in the flooring surrounding each of the Galleries.

Blue walls with paintings hanging, polished wood floors with metal grills.


Audio Tour

A complimentary multimedia tour, on a touch-screen device, is available in English. Guides are wiped down before use and cleaned on return. Visitors who require headphones are encouraged to bring their own where possible.

Large print information

Large print texts are available to borrow, on a tablet device, from the multimedia desk. Tablets will be wiped down before use and cleaned on return. Alternatively, they can be downloaded below:

Large text labels

Assistance animals

All registered assistance dogs are welcome, wearing their designated jacket or lead slip. Non-registered dogs, and emotional support animals, are admitted at the discretion of staff on a case-by-case basis. Due to conservation concerns these animals cannot be guaranteed entry.

Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.


Accessible toilets are located on the ground floor of the Gallery.


The Queen’s Gallery shop is at split levels, with three steps between levels. A ramp is available on the left-hand side of the shop. The flooring is stone at the entrance and carpet in the shop. There is a one-way route in operation through the shop and capacity will be limited. There is a hand sanitiser station at the entrance.

The entrance to the shop