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Blind or partially-sighted

If you require a free access companion ticket please call or email the Specialist Sales Team:
+44(0)303 123 7324 or [email protected]


There are 17 steps leading to the exhibition level.

A lift, with voice announcer, provides access to the main exhibition and measures 145cm in depth by 82cm in width. Hand sanitiser will be provided at the entrance and exit to the lift.

The steps leading to the exhibition level.

The Gallery staircase ©

Flooring and surfaces

There are stone and polished wooden floors throughout. There are ornamental grilles in the flooring surrounding each of the Galleries.

Blue walls with paintings hanging, polished wood floors with metal grills.

Flooring in the gallery spaces ©

Audio Tour

A complimentary multimedia tour, on a touch-screen device, is available in English. Guides are wiped down before use and cleaned on return.

Large print information

Large print texts are available to borrow from the multimedia desk. Alternatively the files, at the bottom of the page, can be downloaded before a visit

Assistance animals

All registered assistance dogs are welcome, wearing their designated jacket or lead slip. Non-registered assistance dogs, and emotional support animals, are admitted at the discretion of staff on a case-by-case basis. Due to conservation concerns these animals cannot be guaranteed entry.

Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.


Accessible toilets are located on the ground floor of the Gallery.


The Queen’s Gallery shop is at split levels, with three steps between levels. A ramp is available on the left-hand side of the shop. The flooring is stone at the entrance and carpet in the shop. There is a one-way route in operation through the shop and capacity will be limited. There is a hand sanitiser station at the entrance.

The entrance to the shop

Entrance to the Gallery shop ©

Descriptive Events

An in-Gallery Descriptive event will take place on Tuesday 14 June, to register your interest please email [email protected]

Free Descriptive Zoom talks run on the first Tuesday of the month, from 2pm, and explore a different item in the Collection. For more information please see below.


Lecture / talk
Descriptive Zoom talks for blind & partially-sighted people
  • Next event: 7 Jun 2022
    Monthly on the first Tue (Tuesday, 1 Feb 2022 - Tuesday, 5 Jul 2022)
Large-print labels - Green Gallery
Large-print labels - Red Gallery
Large-print labels - Blue Gallery
Large-print labels - Small Blue Gallery