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D/deaf or hard of hearing

Induction loops

The ticket sales desks, shop till counters and the audio tour collection and return points are equipped with induction loops. Hearing aids should be switched to the T position. A complimentary audio tour is available in:

  • English
  • French
  • German
  • Spanish
  • Italian
  • Japanese
  • Chinese
  • Brazilian Portuguese
  • Russian

The audio tour handsets are T-coil compatible and equipped with volume control. Neck loops are also available on request.

The audio tour collection point.

The audio tour collection point. ©

Audio Tour Transcript

A printed version of the audio tour transcript is available in Plain English and in English, French, German, Spanish, Italian, Japanese, Chinese, Brazilian Portuguese and Russian.


Guided Tours

BSL tours run on selected dates. Please check our What's on section or contact the Learning Bookings team on +44 (0)303 123 7323 or [email protected] for details.


Assistance animals

Assistance animals are welcome and water is available on request.



The shop is located opposite the Café and next to the entrance to The Queen’s Gallery. There are induction loops at all the till counters.

The Palace shop.

The Palace shop. ©

For more information or to feed back please e-mail [email protected]