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Welcome back to the royal residences. Find out more about our measures to keep you safe.

D/deaf or hard of hearing

British Sign Language (BSL)

A hand-held BSL video tour is available to borrow and included in the admission price. The device can be collected at the start of the visit. Devices will be wiped down before use and cleaned on return.

You can see clips from the tour here.

Induction loops

The ticket sales desks, shop till counters and the audio tour collection and return points are equipped with induction loops. Hearing aids should be switched to the T position. A complimentary multimedia tour is available in:

  • English
  • Gaelic
  • French
  • German
  • Spanish
  • Italian
  • Japanese
  • Chinese
  • Brazilian Portuguese
  • Russian

The multimedia tour handsets are T-coil compatible and equipped with volume control. Neck loops are also available on request and will be wiped down before use and cleaned on return. Visitors who require headphones are encouraged to bring their own where possible.

The multimedia tour collection point.

The multimedia tour collection point. ©


Assistance animals

All registered assistance dogs are welcome, wearing their designated jacket or lead slip. Non-registered dogs, and emotional support animals, are admitted at the discretion of staff on a case-by-case basis. Due to conservation concerns these animals cannot be guaranteed entry.

Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.



The shop is located opposite the Café and next to the entrance to The Queen’s Gallery. The shop is on one level with wooden flooring. There is a one-way route in operation through the shop  and capacity will be limited. There is a hand sanitiser station at the entrance point and the shop is operating cashless.

Till, shelves with retail stock and polished wooden floors of the shop