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Welcome back to the royal residences. Find out more about our measures to keep you safe.

Blind or partially-sighted


There are 27 steps in the Great Staircase.

The Great Staircase.

The Great Staircase. ©

Mary, Queen of Scots’ Chambers are accessed via a steep spiral staircase consisting of 25 steps.

Stairs to Mary, Queen of Scots’ Chambers

Stairs to Mary, Queen of Scots’ Chambers ©


On dull weather days the light levels in the Palace can be very low.

Flooring and surfaces

The floors inside the State Apartments are either wooden or carpeted with thick pile carpet.


The floor in Holyrood Abbey has gravel chippings.

Holyrood Abbey.

Holyrood Abbey. ©

As the Palace is an historic building, the floors may be uneven so please take care.


Audio Tour

Non-descriptive multimedia tours, on touch-screen devices, are available for free in:

  • English
  • Gaelic
  • French
  • German
  • Spanish
  • Italian
  • Japanese
  • Chinese
  • Brazilian Portuguese
  • Russian
  • British Sign Language

Devices are wiped down before use and cleaned on return. Visitors who require headphones are encouraged to bring their own where possible.

Whilst there is currently no audio description available at the Palace, a number of audio descriptive pieces, about the Palace, are available here.

The multimedia tour collection point.

The multimedia tour collection point. ©

Assistance animals

All registered assistance dogs are welcome, wearing their designated jacket or lead slip. Non-registered dogs, and emotional support animals, are admitted at the discretion of staff on a case-by-case basis. Due to conservation concerns these animals cannot be guaranteed entry.

Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.



The shop is located opposite the Café and next to the entrance to The Queen’s Gallery. The shop is on one level with wooden flooring. There is a one-way route in operation through the shop  and capacity will be limited. There is a hand sanitiser station at the entrance point and the shop is operating cashless.

Till, shelves with retail stock and polished wooden floors of the shop



Accessible toilets are located in the Café. Once you have a ticket there are further toilets in the Mews Courtyard.