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Mobility access

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Buckingham Palace is fully accessible, but step-free access and access companion tickets must be pre-booked by contacting the Specialist Sales team on +44 (0)303 123 7324 7324 or email [email protected]. Concessionary rates are available for you if you have a disability and an accompanying companion will be admitted free of charge. No proof of disability is required.

Visitors who require step-free access enter via a different entrance, at the front of the Palace. Once inside the Palace visitors who have used the access-route go the same way as other visitors and experience the Palace in the same way. Folding stools are also available to borrow; these are issued on a first come first served basis and are not available to book in advance, please ask a member of staff on the day of your visit.

Mobility aids

Wheelchairs

Manual wheelchairs are available to borrow, free of charge but subject to availability, for the duration of a visit. They must be pre-booked by contacting the Specialist Sales team +44 (0)303 123 7324 or [email protected].

You can use your own wheelchair provided it's compatible with the lifts inside Buckingham Palace. The lifts measure 148cm in depth by 94 cm in width with a weight limit of 500kg; and 160cm in depth by 94cm in width with a weight limit of 750kg.

Mobility scooters

Mobility scooters and powered wheelchairs are welcome. If you have a Class 3 vehicle you will be asked to set the speed limiter to 4mph. Mobility scooters are permitted in the Palace provided they are compatible with the lifts. The lifts measure 148cm in depth by 94 cm in width with a weight limit of 500kg; and 160cm in depth by 94cm in width with a weight limit of 750kg. Manual wheelchairs are available for transfer – these must be booked in advance.

Rollators

Rollators (wheeled walkers) are available to borrow, free of charge, but must be pre-booked by contacting the Specialist Sales team +44 (0)303 123 7324 or [email protected].

Carpeted steps up to the Ambassadors entrance

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Access

There are six steps at the Ambassadors' Entrance, the main visitor entrance to the Palace, and 47 steps on the Grand Staircase leading up to the State Rooms.

The Grand Staircase, Buckingham Palace

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A permanent handrail is available on both sides of the Staircase.

There are 41 steps down on the Ministers' Staircase at the end of the tour – a permanent handrail is available on both sides of the Staircase.

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There are ten steps from the West Terrace down into the garden.

Steps on the West Terrace

Steps on the West Terrace ©

If you require step-free access you can enter at the front of the Palace, where a golf buggy is available for transportation to the lift facilities. At the end of the tour, if you require step-free access and wish to exit via the garden you can usually take the buggy from the front of the Palace around to the bottom of the West Terrace. Please note there is a half a mile walk out through the gardens. Alternatively, you can exit using the buggy via the front of the Palace.

The access buggy at Buckingham Palace

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Lifts

There are two lifts at Buckingham Palace which measure 148cm in depth by 94 cm in width with a weight limit of 500kg, and 145cm in depth by 110cm in width with a weight limit of 750kg respectively.

The platform lift in the Quadrangle.

The platform lift in the Quadrangle. ©

Flooring and surfaces

Most rooms in the Palace are carpeted and some have polished wooden floors. The temporary structures at the entrance and in the garden have decking floor.

White and golden coloured richly furnished drawing room

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The garden path, a the end of the visit, is hard gravel.

As Buckingham Palace is an historic building, the floors may be uneven and visitors should take care.

The garden path.

The garden path. ©

Respite Seating

A visit to Buckingham Palace lasts approximately 2-3 hours. Seating is available in most rooms along the visitor route, on the West Terrace and in the garden.

You are welcome to use walking sticks or folding stools with seat attachments, provided that they have rubber stoppers. Folding stools can be borrowed and are available upon request, subject to availability.
 

Assistance animals

Registered assistance dogs are welcome and water is available on request. For non-registered assistance animals please email [email protected]
 

Shops

The shop is at the end of the visitor route, in the garden. There are ten steps down into the garden. The shop flooring is lino.

The Garden Shop.

The Garden Shop. ©

An alternative shop, with level access, is located at the end of the Marble Hall. The shop is carpeted.

Toilets

Accessible toilets are located at the start of the Access Route inside the Palace. Additional, accessible toilets are available at the end of the visit, in the garden.

Parking and transport

Parking is available for disability parking pass holders who require step-free access, but must be pre-booked by contacting the Specialist Sales team +44 (0)303 123 7324 or [email protected].

More information on parking in Westminster www.westminster.gov.uk/visitor-parking

The nearest public parking, on-street bays, are on Palace Street.

The nearest public car parks are:

Q-Park Victoria, SW1P 2TX, which has 6 disabled bays – disabled parking is charged at the standard rate.

www.q-park.co.uk/en-gb/cities/london/victoria/