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Welcome back to the royal residences. Find out more about our measures to keep you safe.

Blind or partially-sighted

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Buckingham Palace is fully accessible. Visitors who require step-free access, a quieter entrance and access companion tickets must pre-book by contacting the Specialist Sales team on +44 (0)303 123 7324 7324 or email [email protected]. Concessionary rates are available for you if you have a disability and an accompanying companion will be admitted free of charge. No proof of disability is required.

Visitors who require step-free access and a quieter entrance enter via a different gate, at the front of the Palace. Once inside the Palace visitors who have used this entrance go the same way as other visitors and experience the Palace in the same way. Folding stools are also available to borrow; these are issued on a first come first served basis and are not available to book in advance, please ask a member of staff on the day of your visit.

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Access

There are six steps at the Ambassadors' Entrance, the main visitor entrance to the Palace, and 47 steps on the Grand Staircase leading up to the State Rooms.  A permanent handrail is available on both sides of the Staircase.

There are 41 steps down on the Ministers' Staircase at the end of the tour – a permanent handrail is available on both sides of the Staircase.

 

The Ministers Stairs, Buckingham Palace

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There are ten steps from the West Terrace down into the garden.

Steps on the West Terrace

Steps on the West Terrace ©

Lifts

There are two lifts at Buckingham Palace which measure 148cm in depth by 94 cm in width with a weight limit of 500kg, and 145cm in depth by 110cm in width with a weight limit of 750kg respectively.

The platform lift in the Quadrangle.

The platform lift in the Quadrangle. ©

Interpretation

A descriptive audio guide, produced in partnership with Vocaleyes, is free of charge and available to borrow at the start of your visit.

 

Flooring and surfaces

Most rooms in the Palace are carpeted and some have polished wooden floors.

White and golden coloured richly furnished drawing room

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The garden path is hard gravel. 

As Buckingham Palace is an historic building, the floors may be uneven and visitors should take care.

The garden path.

The garden path. ©

Respite Seating

A visit to Buckingham Palace lasts approximately 2-3 hours. Seating is available in most rooms along the visitor route, on the West Terrace and in the garden.

You are welcome to use walking sticks or folding stools with seat attachments, provided that they have rubber stoppers. Folding stools can be borrowed and are available upon request, subject to availability.
 

Assistance animals

Registered assistance dogs are welcome and water is available on request. For non-registered assistance animals please email [email protected]
 

Shops

The shop is at the end of the visitor route, in the garden. There are ten steps down into the garden. The shop flooring is lino.

The Garden Shop.

The Garden Shop. ©

Toilets

Accessible toilets are located at the start of the Access Route inside the Palace. Additional, accessible toilets are available at the end of the visit, in the garden.

Parking and transport

Parking is available for disability parking pass holders who require step-free access, but must be pre-booked by contacting the Specialist Sales team +44 (0)303 123 7324 or [email protected].

More information on parking in Westminster www.westminster.gov.uk/visitor-parking

The nearest public parking, on-street bays, are on Palace Street.

The nearest public car parks are:

Q-Park Victoria, SW1P 2TX, which has 6 disabled bays – disabled parking is charged at the standard rate.

www.q-park.co.uk/en-gb/cities/london/victoria/

NCP Victoria, SW1W 9QL, which has 2 disabled bays – disabled parking is charged at the standard rate.

www.ncp.co.uk/find-a-car-park/car-parks/london-victoria/