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FAQs for groups

Booking information

  • What visits and tours are available to groups?

    We are accepting standard admission bookings for groups of 15 or more where these comply with allowed exemptions under Government legal requirements relating to group sizes, and can be managed while respecting social distancing guidelines.

    It is essential to pre-book an arrival time in advance of your visit. We will update this policy to include special and private tours at the earliest possible opportunity when it is safe to do so. Sign up to our groups e-newsletter for the latest updates.

  • Do I qualify for group admission prices?

    Group admission prices for regular day visits apply to groups of 15 people or more. Minimum group sizes may vary for some private tours and special visits. Group admission prices are listed on the Visit pages for each residence and in the Group Visits & Private Tours brochure.

  • Do groups have to pre-book?

    We have introduced timed tickets to manage the number of visitors inside The Queen’s official residences and galleries, so it is essential that groups pre-book an arrival time in advance of their visit. By reducing capacity, we are making sure that everyone can enjoy their visit while maintaining social distancing and staying safe.

  • How can I book group tickets?

    Many group visits can be booked online or by telephoning the Ticket Sales and Information Office +44 (0)20 7766 7321.

  • What is the maximum number of tickets that can be booked in one transaction?

    You can currently make a booking for up to 30 tickets via our website or over the telephone. However, please ensure that if you are making any bookings for more than six tickets, that you and your party are adhering to the Government legal requirements relating to the ‘Rule of Six’.

  • How can I arrange visits for groups with disabilities?

    Access arrangements vary by residence. For full details, please see the Access section of the Visit page under each residence.

    To book visits for groups with disabilities, please contact our Specialist Sales team, +44 (0)20 7766 7324, [email protected].

  • How do I know if a site I am visiting is open?

    As the official residences of The Queen are working royal palaces, opening arrangements may change at short notice. Please check the Opening times & admission prices section of the Visit page under each residence before planning a visit or telephone the Ticket Sales and Information Office +44 (0)20 7766 7321.

  • When is the quietest time to visit?

    The residences tend to be busiest immediately after opening and after Changing the Guard. Afternoons and weekdays are generally quieter.

    Windsor Castle is particularly busy from opening and throughout the morning. For the best experience please book your tickets in advance and arrive on your visit date after midday.

  • When can I see Changing the Guard?

    Changing the Guard takes place throughout the year at Buckingham Palace and Windsor Castle. Please check the Changing the Guard schedule at Buckingham Palace and Windsor Castle before planning a visit.

Tours and guiding

  • Are multimedia tours and guidebooks available for groups?

    Multimedia tours are included in the admission price at all residences, apart from Frogmore House and Clarence House, where guided tours are provided, and the Palace of Holyroodhouse, where audio guides are provided. They do not need to be pre-booked. 

  • Are guidebooks available?

    Guidebooks are available for Buckingham Palace, Windsor Castle and the Palace of Holyroodhouse in English, French, German, Spanish, Italian, Japanese, Chinese and Russian; guidebooks are also available in Brazilian Portuguese for Buckingham Palace only.

    English guidebooks are available for the Royal Mews, Clarence House and Frogmore House.

  • Can I guide my group?

    At all locations, only Royal Collection Trust-authorised Blue Badge Guides are permitted to guide in designated areas at selected residences, and social distancing guidelines must be adhered to at all times. No guiding is permitted inside the buildings. For further information relating to guiding please visit the Information for Groups page for each residence.

  • Can my group have a private tour?

    Private tours and special visits are now available. Sign up to our groups e-newsletter for the latest updates.

How to get there

  • Is coach parking available?

    London residences: There is no coach parking near Buckingham Palace, The Queen’s Gallery, the Royal Mews or Clarence House. For Buckingham Palace, coaches can pick up passengers after they exit the Palace on Grosvenor Place. Please note that there is a strict 'no waiting' policy in place so coaches cannot linger in this areas. For the remaining sites, once your booking is confirmed we will advise the nearest set down and pick up points. Further information on coach parking is available on from Transport for London.

    Windsor residences: Coach parking is available on Alma Road in the town centre and is clearly signed from all approach routes. A lift takes visitors from the Coach Park to Windsor Royal Station, a 5– to 10-minute walk to the Castle entrance. Coaches cannot set down or pick up passengers at the entrance to Windsor Castle. Free coach parking for Frogmore House is accessible via Shaw Farm Gate.

    Edinburgh residences: Free coach parking is available adjacent to the Palace, accessible via Abbeyhill. Coach drivers must remain with the vehicle for the duration of the visit. Please note that coach parking is limited only to those groups seeking paid admission to the Palace or The Queen's Gallery.

    Maps of coach parking and passenger set down and pick up areas can be found on the Visiting in a group pages for each residence and in the Quick Reference Section of the Group Visits & Private Tours brochure.

  • Can I get there by public transport?

    All sites, except Frogmore House, are easily accessible by public transport. For full details, please see the How to get there pages for each residence or check in the Quick Reference Section of the Group Visits & Private Tours brochure.

Visitor facilities

  • Are refreshments available?

    London residences: During the Summer Opening of the State Rooms, a selection of hot and cold drinks, sandwiches, salads and cakes is available in the Garden Café. The cafe is only accessible after a visit to the State Rooms. Groups are welcome, but tables cannot be reserved in advance. No refreshment facilities are available at the Royal Mews or The Queen's Gallery.

    Windsor residences: At the Castle, the Undercroft Café offers freshly prepared meals, including sandwiches, wraps and salads, served alongside an exclusive selection of teas. If visitors would like to leave the Castle for refreshments during a visit, a free re-entry band can be obtained from any of the Castle shops and, during busy periods, at the Audio Returns Point. No refreshment facilities are available at Frogmore House.

    Edinburgh residences: Café at the Palace offers a range of hot and cold refreshments and lunch. Groups can reserve a table or pre-order take-away food.

  • Are shopping facilities available?

    A wide range of exclusive merchandise, exhibition catalogues and books about the royal residences and the Royal Collection are available from this website and Royal Collection Trust shops at each location.

Group organiser resources

Future Programme

  • What is Future Programme?

    From 2017 - 2020, a series of projects at Windsor Castle and the Palace of Holyroodhouse delivered major improvements to the visitor experience at the two Palaces. The developments have changed the way visitors are welcomed to the Palaces and how the buildings are interpreted, created new Learning Centres and visitor facilities, and opened up new spaces.  You can find out more about Future Programme here.

  • When will work begin and how long will work take?

    Work began in 2017 and was completed in 2020. At Windsor Castle, George IV's Inner Hall has been opened up and restored for its original use as an entrance hall. The medieval Undercroft has been transformed into the Castle's first permanent café. A new interpretation space has been created to tell the story of Windsor and its development over 1,000 years, and a choice of routes through the Castle has been introduced. The Visitor Entrance and Ticket Hall has been enlarged and reconfigured, providing faster and more efficient admission to the Castle, and visitor facilities and step-free access throughout the Castle has been improved and, at the very start of a visit.

    For visitors to the Palace of Holyroodhouse, there is a new ticketing and welcome area, and visitor facilities and step-free access have been improved. The display of the Royal Collection at the Palace has been refreshed, and there is a greater focus on telling the stories of Holyrood's former residents, including Mary, Queen of Scots and Bonnie Prince Charlie, and of the use of the Palace today. A new public garden has been created, with seasonal planting.

  • Is the Windsor Castle Admissions Hall part of Future Programme?

    The Visitor Entrance and Ticket Hall at Windsor Castle has been enlarged and reconfigured to create a faster and more efficient entrance to the Castle for all visitors.