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Our sites and phone lines are temporarily closed, but you can browse the Collection online. More info

Coronavirus (Covid-19) Update

The safety and wellbeing of our visitors and staff are our priority. Therefore, in line with Government and Public Health England advice, Windsor Castle, the Palace of Holyroodhouse, the Royal Mews, The Queen’s Galleries in London and Edinburgh and Royal Collection Trust shops are closed until further notice. 

The last day of public opening was Friday, 20 March. Ticket sales for visits from 21 March until 1 May 2020 inclusive have been halted, and anyone who has booked to visit between those dates will be refunded. 

If you bought your ticket through a third party, please contact the agent or tour operator. 

Our phone lines are currently closed. If you have any questions please email us at [email protected].

Please note there may be a delay in answering your message because of the large number of enquiries we are receiving at the moment.

While our sites are closed, we remain committed to our mission to share the Royal Collection as widely as possible, and over 250,000 records can be found in our Collection pages. A good way to introduce yourself to the diverse range of objects in the Royal Collection is by following thematic trails.

Frequently Asked Questions

  • What is your refund policy?

    In normal circumstances our tickets are non-refundable. However, we will refund tickets for those who bought tickets to visit during the closure period of 21 March – 1 May inclusive. At this time we will not consider refunds for visit dates after 1 May, but closer to that date, we will refund those who may be unable to visit due to governmental restrictions on travel that are still in place or those who have been advised not to travel because of a medical condition. 

  • Are tickets available to book for later in the year?

    Tickets for visits from 2 May to 31 December 2020 are available to book on our website as usual. If our closure date is extended you will be refunded in accordance with the process below.

  • What is the process for refunds for tickets?

    All pre-booked tickets for visits between the dates of 21 March and 1 May inclusive will be refunded. Depending on how you bought your ticket, you may need to contact us to arrange the refund. Please see further advice below:

    • If you bought your ticket directly from Royal Collection Trust and paid with a credit or debit card, you will be automatically refunded within 28 days. 
    • If you bought your ticket directly from Royal Collection Trust using cash or a cheque, please e-mail us at [email protected] with your booking reference number. Your refund may take longer than usual, as we are receiving a large number of requests. Thank you in advance for your patience. 
    • If you bought your ticket through a third party, please contact the agent or tour operator. 
    • If you are seeking a refund or exchange due to travel or medical restrictions, please contact us at [email protected].
  • Are tickets to exhibitions and events included in your refund policy?

    All pre-booked tickets for visits, including special tours, events and talks between the dates of 21 March and 1 May inclusive will be refunded. Please see the section above on our refund process for more details.

  • Will school visits be refunded?

    All pre-booked tickets including school visits between the dates of 21 March and 1 May inclusive will be refunded. Please see the section on our refund process above for more details.

    If your school is due to visit after 1 May, please expect your booking to go ahead as normal. We will contact you if this changes.

  • What happens if my 1-Year Pass expires during the closure period? Can it be extended?

    If your 1-Year Pass expires during the closure period, on your next visit simply show your signed and stamped original ticket (your 1-Year Pass) at the ticket counter with your proof ofsignature, such as a passport, driving licence, credit or debit card. We will make a note that the Pass has been extended to take into account the period of the closure and will  exchange your expired Pass for a complimentary ticket for admission on that day, subject to availability. This will enable you to make one further visit in 2020 after your Pass has expired.

  • When will you reopen?

    As this is a rapidly evolving situation, we are unable to confirm a date on which the Palaces, Galleries and shops will reopen, but will monitor Government and Public Health England advice.

  • Will the exhibition 'Eastern Encounters' at The Queen’s Gallery, Palace of Holyroodhouse still open?

    The opening of Eastern Encounters on Friday, 3 April, has been postponed as The Queen’s Gallery in Edinburgh will close. We hope to confirm a new opening date in due course.

  • Will the Summer Opening of Buckingham Palace still take place in July?

    We hope to open the State Rooms at Buckingham Palace as planned on 25 July.  However, the special exhibition Royal Animals has been postponed. If visitors specifically bought a ticket to see Royal Animals and would like a refund, please contact us at [email protected]

    We are following Government and Public Health England advice and will continue to monitor the situation and act accordingly.

  • Where can I go for more information?

    Please e-mail [email protected] for more specific questions, but please note there may be a delay in answering your message because of the large number of enquiries we are receiving at the moment.