Mobile menu

D/deaf or hard of hearing

Induction loops

The ticket sales desks, shop till counters and the audio tour collection and return points are equipped with induction loops. Hearing aids should be switched to the T position. A complimentary audio tour is available in English. The audio tour handsets are T-coil compatible and equipped with volume control. Neck loops are also available on request. Visitors who require headphones are encouraged to bring their own where possible.

A printed D/deaf-friendly Plain English script is available to borrow from the multimedia desk - alternatively, please download below. Equipment is wiped down before use and cleaned on return.

Plain English guide
Download

Assistance animals

All registered assistance dogs are welcome, wearing their designated jacket or lead slip. Non-registered dogs, and emotional support animals, are admitted at the discretion of staff on a case-by-case basis. Due to conservation concerns these animals cannot be guaranteed entry.

Staff reserve the right to ask visitors to remove their animal if it is deemed not to be behaving appropriately. Arrangements will then be made for the visitor to return without their animal. Please contact [email protected] for more information.

 

Shops

The shop is located opposite the Café and next to the entrance to The Queen’s Gallery. There are induction loops at all the till counters. There is a one-way route in operation through the shop  and capacity will be limited. There is a hand sanitiser station at the entrance point and the shop is operating cashless.

Till, shelves with retail stock and polished wooden floors of the shop

©