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Covid-19 information

We look forward to welcoming you to the official residences of His Majesty The King. To ensure your visit is comfortable and enjoyable, we are maintaining a range of measures for your safety and the safety of our staff.


Face coverings

Face coverings are encouraged but not required inside the official royal residences, galleries, and shops.


Cleaning and hygiene

Touch-free hand sanitiser dispensers and hand-washing facilities can be found at several points along the visitor route and our sites are regularly cleaned.

Our multimedia guides and headphones are routinely cleaned, however you’re welcome to bring your own headphones to use with the multimedia guide (standard audio jack only) if you prefer.


Timed tickets

At our English sites you will need to book a timed ticket in advance to help us manage the number of visitors.


If you’re feeling unwell

Please do not visit if you feel unwell with any symptoms of COVID-19 or have come into contact with anyone who may have symptoms. If you have paid for your ticket, we will happily offer you an alternative date to visit as long as you contact us in advance and there is capacity available. Please call +44 (0)303 123 7300 to speak to one of our team. Please note that any requests should be made prior to your visit date and time.


Please consider supporting us by buying a guidebook to accompany your visit, browsing for gifts in our shop and gift-aiding your purchase at no extra cost if you are a UK taxpayer.

Plate on display in Royal Collection shop

Royal Collection Trust Online Shop

Our online shop offers a wide range of exclusive gifts inspired by the royal palaces and the works of art in the Royal Collection. The income from every purchase you make contributes directly to the care of the Royal Collection.

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