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Windsor Castle receives an Autism Friendly Award

Release date: Wednesday, 29 June 2016

Windsor Castle is presented with an Autism Friendly Award by the National Autistic Society

Windsor Castle is presented with an Autism Friendly Award by the National Autistic Society ©

Windsor Castle has become one of the first cultural heritage sites in the UK to receive an Autism Friendly Award from the National Autistic Society.  The accolade recognises the Castle's commitment to making its facilities as accessible as possible for visitors on the autism spectrum.

The Castle has been recognised for its provision of advance visitor information on the Royal Collection Trust website, including maps and photographs to guide visitors around the Castle as well as information on quieter times to visit, easy access through visitor routes and support for visitors during queuing and security.  Accessibility training and the high level of disability awareness among front line staff at the Castle has also been commended. 

Jemima Rellie, Director of Content and Audiences, Royal Collection Trust said, 'We are delighted to be receiving this very important award which recognises the work that we do to ensure that visitors on the autism spectrum feel welcome at the Castle. We endeavour to make the Castle as accessible and enjoyable for as many people as possible and we hope that the award will encourage more people to visit.'

Mark Lever, Chief Executive of the National Autistic Society said, 'It is vitally important that autistic people and their families have access to the same leisure activities and heritage sites that other people take for granted. So, we are thrilled that Windsor Castle has achieved an Autism Friendly Award.  The castle’s staff impressed us with the energy and commitment they have shown to ensuring that autistic people feel relaxed and well supported throughout their visit. They’ve taken a great deal of care in making the necessary changes, such as training key staff and adapting their visitor information. When a world-famous royal palace leads the way like this, we’re sure that many other high-profile historic sites will follow.'

Information on Windsor Castle for visitors with Autism is available here.